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      PHYSICAL DISTRIBUTION + CUSTOMER HANDLING FOR THE INDUSTRY

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~ .. PHYSICAL DISTRIBUTION + CUSTOMER HANDLING

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~ .... PHYSICAL DISTRIBUTION SYSTEM FLOW CHART

~ ...... DISTRIBUTION SCOPE

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~ ............ DISTRIBUTION EFFICIENCY

~ ~ ...... Distribution Planning & Accounting

~ ~ ...... Process Management & Handling

~ ~ ...... Physical Distribution Efficiency

~ ~ ...... Point of Sale & Customer Service Efficiency

~ ~ ...... Order Handling & Processing

~ ~ ............ Operations

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~ ~ ............ Markets + Trade Cell

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~ ~ ............ Products

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~ ~ ............ Competitors

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~ .... PHYSICAL DISTRIBUTION OBJECTIVES

~ ...... Level of Service

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~ .... HISTORIC MARKETING COSTS & MARGINS

~ ...... SALES COSTS

~ ...... DISTRIBUTION + HANDLING COSTS

~ ...... ADVERTISING COSTS

~ ...... AFTER-SALES COSTS

~ ...... TOTAL MARKETING COSTS

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~ .... HISTORIC MARKETING COST RATIOS & MARGINS

~ ...... PROFIT RATIOS

~ ...... MARKETING RATIO

~ ...... MARKETING OPERATIONAL RATIOS

~ ...... MARKETING COSTS

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~ .... MARKETING COSTS FORECAST

~ ...... SALES COSTS FORECAST

~ ...... DISTRIBUTION + HANDLING COSTS FORECAST

~ ...... ADVERTISING COSTS FORECAST

~ ...... AFTER-SALES COSTS FORECAST

~ ...... TOTAL MARKETING COSTS FORECAST

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~ .... MARKETING MARGINS + RATIOS FORECAST

~ ...... PROFIT RATIOS FORECAST

~ ...... MARKETING RATIOS FORECAST

~ ...... MARKETING OPERATIONAL RATIOS FORECAST

~ ...... MARKETING FACTORS FORECAST

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~ ...... Cost of service

~ ...... Service objective

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~ ............ LEVEL + COST OF SERVICE

~ ~ ...... Level of Service: Responsiveness

~ ~ ...... Level of Service: Problem Solving

~ ~ ...... Level of Service: Product / Price / Service Factors

~ ~ ...... Cost of Service: Functional Costs

~ ~ ...... Cost of Service: Physical Handling Costs

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~ ~ ............ Operations

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~ ~ ............ Markets + Trade Cell

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~ ~ ............ Products

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~ ~ ............ Competitors

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~ ............ DISTRIBUTION COSTS

~ ~ ...... Distribution & Storage Fixed Costs

~ ~ ...... Distribution & Storage Variable Costs

~ ~ ...... Physical Handling & Process Fixed Costs

~ ~ ...... Physical Handling & Process Variable Costs

~ ~ ...... Total Distribution Costs

~ ~ ............ Operations

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~ ~ ............ Markets + Trade Cell

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~ ~ ............ Products

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~ ~ ............ Competitors

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~ .... ALTERNATIVES IN PHYSICAL DISTRIBUTION

~ ...... Single Location - Single Market

~ ...... Single Location, Multiple Markets

~ ...... i. Direct handling of customers

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~ ...... ii. Bulk handling / local facility

~ ...... iii. Part processing / local or remote

~ ...... iv. Full processing / local or remote

~ ...... Multiple Locations - Multiple Markets

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~ ............ PHYSICAL DISTRIBUTION

~ ~ ...... Single Location / Single Markets

~ ~ ...... Single Location / Multiple Markets: Direct Handling

~ ~ ...... Single Location / Multiple Markets: Bulk Handling

~ ~ ...... Single Location / Multiple Markets: Split Processing

~ ~ ...... Multiple Location / Multiple Markets

~ ~ ............ Operations

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~ ~ ............ Markets + Trade Cell

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~ ~ ............ Products

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~ ~ ............ Competitors

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~ .... PRODUCT AVAILABILITY DECISIONS

~ ...... Product Supply & Availability

~ ...... i. Supply Timing

~ ...... ii. Supply Quantity

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~ .... LOCATION DECISIONS

~ ...... Types of Location Decisions

~ ...... i. Selecting the area

~ ...... ii. Selecting the site

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~ .... DISTRIBUTION RESPONSIBILITY

~ ...... Divided Authority

~ ...... Organizational Alternatives

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~ ............ DISTRIBUTION DECISIONS

~ ~ ...... Product Availability Timing Efficiency

~ ~ ...... Product Availability Quantity Efficiency

~ ~ ...... Locations Efficiency

~ ~ ...... Organizational Efficiency

~ ~ ...... Organizational & Decision Flexibility

~ ~ ............ Operations

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~ ~ ............ Markets + Trade Cell

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~ ~ ............ Products

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~ ~ ............ Competitors

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~ .... DISTRIBUTION CHANNEL INVESTMENT EFFECT FORECASTS

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~ .... Distribution Channel Improvement Scenario Balance Sheet Forecast

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~ ...... Distribution Channel Improvement Scenario Operational Costs Forecast

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~ ........ Distribution Channel Improvement Scenario Financial Ratios

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~ .......... Distribution Channel Improvement Scenario Operational Margins

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~ .... Financial forecast notes

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~ .... HISTORIC FINANCIAL DATA

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~ .... Historic Balance Sheet

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~ ~ ...... Historic Costs & Margins

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~ ~ ........ Historic Financial Ratios & Margins

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~ ~ .......... Historic Operational Ratios & Margins

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~ .... Financial forecast notes

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~ .... DISTRIBUTION + CUSTOMER HANDLING FINANCIAL FORECASTS : Current to 2028

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~ .... Fixed Marketing Cost Objectives Balance Sheet Forecast

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~ ...... Fixed Marketing Cost Objectives Operational Costs Forecast

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~ ........ Fixed Marketing Cost Objectives Financial Ratios

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~ .......... Fixed Marketing Cost Objectives Operational Margins

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~ .... Distribution & Product Delivery Cost Objectives Balance Sheet Forecast

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~ ...... Distribution & Product Delivery Cost Objectives Operational Costs Forecast

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~ ........ Distribution & Product Delivery Cost Objectives Financial Ratios

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~ .......... Distribution & Product Delivery Cost Objectives Operational Margins

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~ .... Order Taking Improvements Balance Sheet Forecast

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~ ...... Order Taking Improvements Operational Costs Forecast

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~ ........ Order Taking Improvements Financial Ratios

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~ .......... Order Taking Improvements Operational Margins

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~ .... Customer / Order Processing Systems Investment Balance Sheet Forecast

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~ ...... Customer / Order Processing Systems Investment Operational Costs Forecast

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~ ........ Customer / Order Processing Systems Investment Financial Ratios

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~ .......... Customer / Order Processing Systems Investment Operational Margins

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~ .... Systems Investment Balance Sheet Forecast

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~ ...... Systems Investment Operational Costs Forecast

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~ ........ Systems Investment Financial Ratios

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~ .......... Systems Investment Operational Margins

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~ .... Profit Impact From Distribution Cost Reduction Balance Sheet Forecast

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~ ...... Profit Impact From Distribution Cost Reduction Operational Costs Forecast

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~ ........ Profit Impact From Distribution Cost Reduction Financial Ratios

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~ .......... Profit Impact From Distribution Cost Reduction Operational Margins

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~ .... Profit Impact From Customer Handling Cost Reduction Balance Sheet Forecast

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~ ...... Profit Impact From Customer Handling Cost Reduction Operational Costs Forecast

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~ ........ Profit Impact From Customer Handling Cost Reduction Financial Ratios

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~ .......... Profit Impact From Customer Handling Cost Reduction Operational Margins

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~ .... Capital Investments Options: Distribution / Handling Balance Sheet Forecast

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~ ...... Capital Investments Options: Distribution / Handling Operational Costs Forecast

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~ ........ Capital Investments Options: Distribution / Handling Financial Ratios

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~ .......... Capital Investments Options: Distribution / Handling Operational Margins

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~ .... Capital Investments Options: Customer Handling Systems Balance Sheet Forecast

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~ ...... Capital Investments Options: Customer Handling Systems Operational Costs Forecast

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~ ........ Capital Investments Options: Customer Handling Systems Financial Ratios

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~ .......... Capital Investments Options: Customer Handling Systems Operational Margins

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~ .... Customer Handling Improvements Balance Sheet Forecast

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~ ...... Customer Handling Improvements Operational Costs Forecast

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~ ........ Customer Handling Improvements Financial Ratios

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~ .......... Customer Handling Improvements Operational Margins

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~ .... Financial data definitions