COMPANY CORPORATE SURVEY FINDINGS

~ COMPANY CORPORATE SURVEYS

~ SURVEY OF COMPANY CORPORATE END USERS

~ SURVEY OF COMPANY CORPORATE SERVICE NETWORKS + DISTRIBUTION

~ SURVEY OF COMPANY CORPORATE BUYERS

~ SURVEY OF COMPANY CORPORATE PERFORMANCE

CORPORATE COVERAGE

~ CORPORATE SURVEY FINDINGS

~ CORPORATE END USERS SURVEYS

~ ~ CORPORATE END USERS SURVEY - INTRODUCTION

~ ~ CURRENT PURCHASING CRITERIA

~ ~ REACTION TO P.O.S. + MERCHANDISING

~ ~ SATISFACTION WITH PRODUCT QUALITY

~ ~ SATISFACTION WITH PRODUCT DESIGN

~ ~ SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ SATISFACTION WITH EXISTING PRODUCTS + SERVICES

~ ~ SATISFACTION WITH EXISTING END USER LEVEL

~ ~ SATISFACTION WITH PRODUCT LEVELS

~ ~ SATISFACTION WITH EXISTING METHODS OF SUPPLY

~ ~ SATISFACTION WITH PRODUCT PACKAGING

~ ~ SATISFACTION WITH PRODUCT PACKAGING DESIGN

~ ~ REACTION TO ADVERTISING + SALES PROMOTION

~ ~ PRODUCT AWARENESS

~ ~ THE QUALITY -V- PRICE QUESTION

~ ~ THE AVAILABILITY -V- PRICE QUESTION

~ ~ PRICE SENSITIVITY

~ ~ FUTURE TRENDS IN PURCHASING CRITERIA

~ CORPORATE SERVICE NETWORKS + DISTRIBUTION SURVEYS

~ ~ CORPORATE SERVICE NETWORKS + DISTRIBUTION SURVEYS - INTRODUCTION

~ ~ END USER LEVEL' CURRENT PURCHASING CRITERIA

~ ~ END USER LEVEL: PRODUCT REJECT/RETURN RATE AFTER PURCHASE

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING METHODS OF SUPPLY & DISTRIBUTION

~ ~ END USER LEVEL: SATISFACTION WITH COMPANY'S PRODUCT LEVELS

~ ~ END USER LEVEL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ END USER LEVEL: SATISFACTION WITH QUALITY & SPECIFICATIONS OF PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH PURCHASE FREQUENCY + UP-TAKE

~ ~ END USER LEVEL: SATISFACTION WITH ORDERING PROCEDURES

~ ~ END USER LEVEL: SATISFACTION WITH TERMS OF TRADING

~ ~ END USER LEVEL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ END USER LEVEL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL & OTHER ASSISTANCE RECEIVED

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL DOCUMENTATION / INSTRUCTIONS

~ ~ COMMERCIAL CURRENT PURCHASING CRITERIA

~ ~ COMMERCIAL PURCHASING CRITERIA - FUTURE TRENDS

~ ~ COMMERCIAL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ COMMERCIAL: THE QUALITY -v- PRICE QUESTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PRODUCT LEVELS

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ABILITY TO FULFILL ORDERS ON TIME

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PURCHASE FREQUENCY & UP-TAKE

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ORDERING PROCEDURES + FORMALITIES

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY TERMS OF TRADING

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY CREDIT + OTHER FINANCIAL DETAILS

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING PRODUCTS + PRODUCT RANGES

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING METHODS OF SUPPLY + DISTRIBUTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY + SPECIFICATIONS OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ COMMERCIAL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ COMMERCIAL: SATISFACTION WITH TECHNICAL + OTHER ASSISTANCE RECEIVED

~ ~ COMMERCIAL: SATISFACTION WITH DOCUMENTATION / INSTRUCTIONS

~ ~ END USER LEVEL: PRODUCT REJECT RATE

~ ~ END USER LEVEL: PRODUCT REJECT / RETURNS RATE

~ ~ END USER LEVEL: REACTIONS TO ADVERTISING + SALES PROMOTION

~ ~ END USER LEVEL: THE QUALITY -v- PRICE QUESTION

~ ~ END USER LEVEL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ END USER LEVEL' PURCHASING CRITERIA - FUTURE TRENDS

~ CORPORATE COMMERCIAL USERS SURVEYS

~ ~ CORPORATE COMMERCIAL USERS SURVEYS - INTRODUCTION

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ END USER LEVEL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ END USER LEVEL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ END USER LEVEL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ COMMERCIAL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE OFFERED

~ ~ COMMERCIAL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ COMMERCIAL: PERSON/S EVALUATING PRODUCTS + BRANDS AVAILABLE

~ ~ COMMERCIAL: PERSON/S SEEKING QUOTATIONS

~ ~ COMMERCIAL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ COMMERCIAL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ COMMERCIAL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ END USER LEVEL: PERSON/S SEEKING QUOTATIONS

~ ~ END USER LEVEL: PERSON/S EVALUATING PRODUCTS & BRANDS AVAILABLE

~ ~ END USER LEVEL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ END USER LEVEL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE BOUGHT

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ CORPORATE PERFORMANCE SURVEYS

~ ~ CORPORATE PERFORMANCE SURVEYS - INTRODUCTION

~ ~ Relative Credibility: Company Level

~ ~ Relative Credibility: Branch/Outlet Level

~ ~ Relative Credibility: Company Managers

~ ~ Relative Credibility: Company Staff

~ ~ Relative Credibility: Specialist Company Staff

~ ~ Relative Credibility: Company Contracts & Documentation

~ ~ Relative Credibility: Company Advertising

~ ~ Relative Customer Confidence at Company Level

~ ~ Relative Customer Confidence at Branch/Outlet Level

~ ~ Relative Customer Confidence in Company Managers

~ ~ Relative Customer Confidence in Company Staff

~ ~ Relative Customer Confidence in Specialist Company Staff

~ ~ Relative Customer Confidence in Company Contracts & Documentation

~ ~ Relative Customer Confidence in Company Advertising

~ ~ Relative Reputation at Company Level

~ ~ Relative Reputation at Branch/Outlet Level

~ ~ Relative Reputation of Company Managers

~ ~ Relative Reputation of Company Staff

~ ~ Relative Reputation of Specialist Company Staff

~ ~ Relative Staff Efficiency: Company Level

~ ~ Relative Staff Efficiency: Branch/Outlet Level

~ ~ Relative Staff Efficiency: Company Managers

~ ~ Relative Staff Efficiency: Company Staff

~ ~ Relative Staff Efficiency: Specialist Company Staff

~ ~ Relative Staff Efficiency: Contracts & Documentation

~ ~ Relative Staff Efficiency: Problem Solving

~ ~ Relative Staff Performance: Company Level

~ ~ Relative Staff Performance: Branch/Outlet Level

~ ~ Relative Staff Performance: Company Managers

~ ~ Relative Staff Performance: Company Staff

~ ~ Relative Staff Performance: Specialist Company Staff

~ ~ Relative Staff Performance: Contracts & Documentation

~ ~ Relative Staff Performance: Overall Customer Handling

~ ~ Relative Staff Integrity: Company Level

~ ~ Relative Staff Integrity: Branch/Outlet Level

~ ~ Relative Staff Integrity: Company Managers

~ ~ Relative Staff Integrity: Company Staff

~ ~ Relative Staff Integrity: Specialist Company Staff

~ ~ Relative Staff Integrity: Contracts & Documentation

~ ~ Relative Staff Integrity: Advertising & Promotions

~ ~ Relative Truth & Honesty: Company Level

~ ~ Relative Truth & Honesty: Branch/Outlet Level

~ ~ Relative Truth & Honesty: Company Managers

~ ~ Relative Truth & Honesty: Company Staff

~ ~ Relative Truth & Honesty: Specialist Company Staff

~ ~ Relative Truth & Honesty: Contracts & Documentation

~ ~ Relative Truth & Honesty: Advertising & Promotions

~ ~ Relative Written Communications: Company Level

~ ~ Relative Written Communications: Branch/Outlet Level

~ ~ Relative Written Communications: Company Managers

~ ~ Relative Written Communications: Company Staff

~ ~ Relative Written Communications: Specialist Company Staff

~ ~ Relative Written Communications: Contractual

~ ~ Relative Written Communications: Correspondence

~ ~ Relative Verbal Contact: Company Level

~ ~ Relative Verbal Contact: Branch/Outlet Level

~ ~ Relative Verbal Contact: Company Managers

~ ~ Relative Verbal Contact: Company Staff

~ ~ Relative Verbal Contact: Specialist Company Staff

~ ~ Relative Customer Handling: Company Level

~ ~ Relative Customer Handling: Branch/Outlet Level

~ ~ Relative Customer Handling: Company Managers

~ ~ Relative Customer Handling: Company Staff

~ ~ Relative Customer Handling: Specialist Company Staff

~ ~ Relative Customer Complaint Handling: Company Level

~ ~ Relative Customer Complaint Handling: Branch/Outlet Level

~ ~ Relative Customer Complaint Handling: Company Managers

~ ~ Relative Customer Complaint Handling: Company Staff

~ ~ Relative Customer Complaint Handling: Specialist Company Staff

~ ~ Relative Customer Problem Solving: Company Level

~ ~ Relative Customer Problem Solving: Branch/Outlet Level

~ ~ Relative Customer Problem Solving: Company Managers

~ ~ Relative Customer Problem Solving: Company Staff

~ ~ Relative Customer Problem Solving: Specialist Company Staff

~ ~ Relative Customer Comprehension of Product: Company Level

~ ~ Relative Customer Comprehension of Product: Branch/Outlet Level

~ ~ Relative Staff Comprehension of Product: Company Managers

~ ~ Relative Staff Comprehension of Product: Company Staff

~ ~ Relative Staff Comprehension of Product: Specialist Company Staff

~ ~ Relative Customer Awareness of Product: Company Level

~ ~ Relative Customer Awareness of Product: Branch/Outlet Level

~ ~ Relative Staff Awareness of Product: Company Managers

~ ~ Relative Staff Awareness of Product: Company Staff

~ ~ Relative Staff Awareness of Product: Specialist Company Staff

~ ~ Relative Customer Confidence in Product: Company Level

~ ~ Relative Customer Confidence in Product: Branch/Outlet Level

~ ~ Relative Staff Confidence in Product: Company Managers

~ ~ Relative Staff Confidence in Product: Company Staff

~ ~ Relative Staff Confidence in Product: Specialist Company Staff

~ ~ Relative Customer Service: Company Level

~ ~ Relative Customer Service: Branch/Outlet Level

~ ~ Relative Customer Service: Company Managers

~ ~ Relative Customer Service: Company Staff

~ ~ Relative Customer Service: Specialist Company Staff

~ ~ Relative Customer Service: Contracts & Documentation

~ ~ Relative Initial Customer Response: Company Level

~ ~ Relative Initial Customer Response: Branch/Outlet Level

~ ~ Relative Initial Customer Response: Company Managers

~ ~ Relative Initial Customer Response: Company Staff

~ ~ Relative Initial Customer Response: Specialist Company Staff

~ ~ Relative Information for Customers: Company Level

~ ~ Relative Information for Customers: Branch/Outlet Level

~ ~ Relative Information for Customers: Company Managers

~ ~ Relative Information for Customers: Company Staff

~ ~ Relative Information for Customers: Specialist Company Staff

~ ~ Relative Promotional Activity: Company Level

~ ~ Relative Promotional Activity: Branch/Outlet Level

~ ~ Relative Advertising Posture: Company Level

~ ~ Relative Advertising Posture: Branch/Outlet Level

~ ~ Relative Contract Documentation: Company Level

~ ~ Relative Contract Documentation: Branch/Outlet Level

COMPANY SECTOR SURVEY FINDINGS

~ COMPANY SECTOR SURVEYS

~ SURVEY OF COMPANY SECTOR END USERS

~ SURVEY OF COMPANY SECTOR SERVICE NETWORKS + DISTRIBUTION

~ SURVEY OF COMPANY SECTOR BUYERS

~ SURVEY OF COMPANY SECTOR PERFORMANCE

SECTOR COVERAGE

~ COMPANY SECTOR SURVEY FINDINGS

~ COMPANY SECTOR END USERS SURVEYS

~ ~ SECTOR END USERS SURVEY - INTRODUCTION

~ ~ CURRENT PURCHASING CRITERIA

~ ~ REACTION TO P.O.S. + MERCHANDISING

~ ~ SATISFACTION WITH PRODUCT QUALITY

~ ~ SATISFACTION WITH PRODUCT DESIGN

~ ~ SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ SATISFACTION WITH EXISTING PRODUCTS + SERVICES

~ ~ SATISFACTION WITH EXISTING END USER LEVEL

~ ~ SATISFACTION WITH PRODUCT LEVELS

~ ~ SATISFACTION WITH EXISTING METHODS OF SUPPLY

~ ~ SATISFACTION WITH PRODUCT PACKAGING

~ ~ SATISFACTION WITH PRODUCT PACKAGING DESIGN

~ ~ REACTION TO ADVERTISING + SALES PROMOTION

~ ~ PRODUCT AWARENESS

~ ~ THE QUALITY -V- PRICE QUESTION

~ ~ THE AVAILABILITY -V- PRICE QUESTION

~ ~ PRICE SENSITIVITY

~ ~ FUTURE TRENDS IN PURCHASING CRITERIA

~ COMPANY SECTOR SERVICE NETWORKS + DISTRIBUTION SURVEYS

~ ~ SECTOR SERVICE NETWORKS + DISTRIBUTION SURVEYS - INTRODUCTION

~ ~ END USER LEVEL' CURRENT PURCHASING CRITERIA

~ ~ END USER LEVEL: PRODUCT REJECT/RETURN RATE AFTER PURCHASE

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING METHODS OF SUPPLY & DISTRIBUTION

~ ~ END USER LEVEL: SATISFACTION WITH COMPANY'S PRODUCT LEVELS

~ ~ END USER LEVEL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ END USER LEVEL: SATISFACTION WITH QUALITY & SPECIFICATIONS OF PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH PURCHASE FREQUENCY & UP-TAKE

~ ~ END USER LEVEL: SATISFACTION WITH ORDERING PROCEDURES

~ ~ END USER LEVEL: SATISFACTION WITH TERMS OF TRADING

~ ~ END USER LEVEL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ END USER LEVEL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL & OTHER ASSISTANCE RECEIVED

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL DOCUMENTATION / INSTRUCTIONS

~ ~ COMMERCIAL CURRENT PURCHASING CRITERIA

~ ~ COMMERCIAL PURCHASING CRITERIA - FUTURE TRENDS

~ ~ COMMERCIAL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ COMMERCIAL: THE QUALITY -v- PRICE QUESTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PRODUCT LEVELS

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ABILITY TO FULFILL ORDERS ON TIME

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PURCHASE FREQUENCY + UP-TAKE

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ORDERING PROCEDURES + FORMALITIES

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY TERMS OF TRADING

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY CREDIT + OTHER FINANCIAL DETAILS

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING PRODUCTS + PRODUCT RANGES

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING METHODS OF SUPPLY + DISTRIBUTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY + SPECIFICATIONS OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ COMMERCIAL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ COMMERCIAL: SATISFACTION WITH TECHNICAL + OTHER ASSISTANCE RECEIVED

~ ~ COMMERCIAL: SATISFACTION WITH DOCUMENTATION / INSTRUCTIONS

~ ~ END USER LEVEL: PRODUCT REJECT RATE

~ ~ END USER LEVEL: PRODUCT RETURNS RATE

~ ~ END USER LEVEL: REACTIONS TO ADVERTISING + SALES PROMOTION

~ ~ END USER LEVEL: THE QUALITY -v- PRICE QUESTION

~ ~ END USER LEVEL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ END USER LEVEL' PURCHASING CRITERIA - FUTURE TRENDS

~ COMPANY SECTOR COMMERCIAL USERS SURVEYS

~ ~ SECTOR COMMERCIAL USERS SURVEYS - INTRODUCTION

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ END USER LEVEL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ END USER LEVEL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ END USER LEVEL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ COMMERCIAL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE OFFERED

~ ~ COMMERCIAL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ COMMERCIAL: PERSON/S EVALUATING PRODUCTS + BRANDS AVAILABLE

~ ~ COMMERCIAL: PERSON/S SEEKING QUOTATIONS

~ ~ COMMERCIAL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ COMMERCIAL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ COMMERCIAL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ END USER LEVEL: PERSON/S SEEKING QUOTATIONS

~ ~ END USER LEVEL: PERSON/S EVALUATING PRODUCTS & BRANDS AVAILABLE

~ ~ END USER LEVEL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ END USER LEVEL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE BOUGHT

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ COMPANY SECTOR PERFORMANCE SURVEYS

~ ~ SECTOR PERFORMANCE SURVEYS - INTRODUCTION

~ ~ Relative Credibility: Company Level

~ ~ Relative Credibility: Branch/Outlet Level

~ ~ Relative Credibility: Company Managers

~ ~ Relative Credibility: Company Staff

~ ~ Relative Credibility: Specialist Company Staff

~ ~ Relative Credibility: Company Contracts & Documentation

~ ~ Relative Credibility: Company Advertising

~ ~ Relative Customer Confidence at Company Level

~ ~ Relative Customer Confidence at Branch/Outlet Level

~ ~ Relative Customer Confidence in Company Managers

~ ~ Relative Customer Confidence in Company Staff

~ ~ Relative Customer Confidence in Specialist Company Staff

~ ~ Relative Customer Confidence in Company Contracts & Documentation

~ ~ Relative Customer Confidence in Company Advertising

~ ~ Relative Reputation at Company Level

~ ~ Relative Reputation at Branch/Outlet Level

~ ~ Relative Reputation of Company Managers

~ ~ Relative Reputation of Company Staff

~ ~ Relative Reputation of Specialist Company Staff

~ ~ Relative Staff Efficiency: Company Level

~ ~ Relative Staff Efficiency: Branch/Outlet Level

~ ~ Relative Staff Efficiency: Company Managers

~ ~ Relative Staff Efficiency: Company Staff

~ ~ Relative Staff Efficiency: Specialist Company Staff

~ ~ Relative Staff Efficiency: Contracts & Documentation

~ ~ Relative Staff Efficiency: Problem Solving

~ ~ Relative Staff Performance: Company Level

~ ~ Relative Staff Performance: Branch/Outlet Level

~ ~ Relative Staff Performance: Company Managers

~ ~ Relative Staff Performance: Company Staff

~ ~ Relative Staff Performance: Specialist Company Staff

~ ~ Relative Staff Performance: Contracts & Documentation

~ ~ Relative Staff Performance: Overall Customer Handling

~ ~ Relative Staff Integrity: Company Level

~ ~ Relative Staff Integrity: Branch/Outlet Level

~ ~ Relative Staff Integrity: Company Managers

~ ~ Relative Staff Integrity: Company Staff

~ ~ Relative Staff Integrity: Specialist Company Staff

~ ~ Relative Staff Integrity: Contracts & Documentation

~ ~ Relative Staff Integrity: Advertising & Promotions

~ ~ Relative Truth & Honesty: Company Level

~ ~ Relative Truth & Honesty: Branch/Outlet Level

~ ~ Relative Truth & Honesty: Company Managers

~ ~ Relative Truth & Honesty: Company Staff

~ ~ Relative Truth & Honesty: Specialist Company Staff

~ ~ Relative Truth & Honesty: Contracts & Documentation

~ ~ Relative Truth & Honesty: Advertising & Promotions

~ ~ Relative Written Communications: Company Level

~ ~ Relative Written Communications: Branch/Outlet Level

~ ~ Relative Written Communications: Company Managers

~ ~ Relative Written Communications: Company Staff

~ ~ Relative Written Communications: Specialist Company Staff

~ ~ Relative Written Communications: Contractual

~ ~ Relative Written Communications: Correspondence

~ ~ Relative Verbal Contact: Company Level

~ ~ Relative Verbal Contact: Branch/Outlet Level

~ ~ Relative Verbal Contact: Company Managers

~ ~ Relative Verbal Contact: Company Staff

~ ~ Relative Verbal Contact: Specialist Company Staff

~ ~ Relative Customer Handling: Company Level

~ ~ Relative Customer Handling: Branch/Outlet Level

~ ~ Relative Customer Handling: Company Managers

~ ~ Relative Customer Handling: Company Staff

~ ~ Relative Customer Handling: Specialist Company Staff

~ ~ Relative Customer Complaint Handling: Company Level

~ ~ Relative Customer Complaint Handling: Branch/Outlet Level

~ ~ Relative Customer Complaint Handling: Company Managers

~ ~ Relative Customer Complaint Handling: Company Staff

~ ~ Relative Customer Complaint Handling: Specialist Company Staff

~ ~ Relative Customer Problem Solving: Company Level

~ ~ Relative Customer Problem Solving: Branch/Outlet Level

~ ~ Relative Customer Problem Solving: Company Managers

~ ~ Relative Customer Problem Solving: Company Staff

~ ~ Relative Customer Problem Solving: Specialist Company Staff

~ ~ Relative Customer Comprehension of Product: Company Level

~ ~ Relative Customer Comprehension of Product: Branch/Outlet Level

~ ~ Relative Staff Comprehension of Product: Company Managers

~ ~ Relative Staff Comprehension of Product: Company Staff

~ ~ Relative Staff Comprehension of Product: Specialist Company Staff

~ ~ Relative Customer Awareness of Product: Company Level

~ ~ Relative Customer Awareness of Product: Branch/Outlet Level

~ ~ Relative Staff Awareness of Product: Company Managers

~ ~ Relative Staff Awareness of Product: Company Staff

~ ~ Relative Staff Awareness of Product: Specialist Company Staff

~ ~ Relative Customer Confidence in Product: Company Level

~ ~ Relative Customer Confidence in Product: Branch/Outlet Level

~ ~ Relative Staff Confidence in Product: Company Managers

~ ~ Relative Staff Confidence in Product: Company Staff

~ ~ Relative Staff Confidence in Product: Specialist Company Staff

~ ~ Relative Customer Service: Company Level

~ ~ Relative Customer Service: Branch/Outlet Level

~ ~ Relative Customer Service: Company Managers

~ ~ Relative Customer Service: Company Staff

~ ~ Relative Customer Service: Specialist Company Staff

~ ~ Relative Customer Service: Contracts & Documentation

~ ~ Relative Initial Customer Response: Company Level

~ ~ Relative Initial Customer Response: Branch/Outlet Level

~ ~ Relative Initial Customer Response: Company Managers

~ ~ Relative Initial Customer Response: Company Staff

~ ~ Relative Initial Customer Response: Specialist Company Staff

~ ~ Relative Information for Customers: Company Level

~ ~ Relative Information for Customers: Branch/Outlet Level

~ ~ Relative Information for Customers: Company Managers

~ ~ Relative Information for Customers: Company Staff

~ ~ Relative Information for Customers: Specialist Company Staff

~ ~ Relative Promotional Activity: Company Level

~ ~ Relative Promotional Activity: Branch/Outlet Level

~ ~ Relative Advertising Posture: Company Level

~ ~ Relative Advertising Posture: Branch/Outlet Level

~ ~ Relative Contract Documentation: Company Level

~ ~ Relative Contract Documentation: Branch/Outlet Level

COMPETITOR SURVEY FINDINGS

~ COMPETITOR SURVEYS

~ SURVEY OF COMPETITOR END USERS

~ SURVEY OF COMPETITOR SERVICE NETWORKS + DISTRIBUTION

~ SURVEY OF COMPETITOR BUYERS

~ SURVEY OF COMPETITOR PERFORMANCE

CORPORATE COVERAGE

~ COMPETITOR END USERS SURVEYS

~ ~ COMPETITOR END USERS SURVEY - INTRODUCTION

~ ~ CURRENT PURCHASING CRITERIA

~ ~ REACTION TO P.O.S. + MERCHANDISING

~ ~ SATISFACTION WITH PRODUCT QUALITY

~ ~ SATISFACTION WITH PRODUCT DESIGN

~ ~ SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ SATISFACTION WITH EXISTING PRODUCTS + SERVICES

~ ~ SATISFACTION WITH EXISTING END USER LEVEL

~ ~ SATISFACTION WITH PRODUCT LEVELS

~ ~ SATISFACTION WITH EXISTING METHODS OF SUPPLY

~ ~ SATISFACTION WITH PRODUCT PACKAGING

~ ~ SATISFACTION WITH PRODUCT PACKAGING DESIGN

~ ~ REACTION TO ADVERTISING + SALES PROMOTION

~ ~ PRODUCT AWARENESS

~ ~ THE QUALITY -V- PRICE QUESTION

~ ~ THE AVAILABILITY -V- PRICE QUESTION

~ ~ PRICE SENSITIVITY

~ ~ FUTURE TRENDS IN PURCHASING CRITERIA

~ COMPETITOR SERVICE NETWORKS + DISTRIBUTION SURVEYS

~ ~ COMPETITOR SERVICE NETWORKS + DISTRIBUTION SURVEYS - INTRODUCTION

~ ~ END USER LEVEL' CURRENT PURCHASING CRITERIA

~ ~ END USER LEVEL: PRODUCT REJECT/RETURN RATE AFTER PURCHASE

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING METHODS OF SUPPLY & DISTRIBUTION

~ ~ END USER LEVEL: SATISFACTION WITH COMPANY'S PRODUCT LEVELS

~ ~ END USER LEVEL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ END USER LEVEL: SATISFACTION WITH QUALITY & SPECIFICATIONS OF PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH PURCHASE FREQUENCY & UP-TAKE

~ ~ END USER LEVEL: SATISFACTION WITH ORDERING PROCEDURES

~ ~ END USER LEVEL: SATISFACTION WITH TERMS OF TRADING

~ ~ END USER LEVEL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ END USER LEVEL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL & OTHER ASSISTANCE RECEIVED

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL DOCUMENTATION / INSTRUCTIONS

~ ~ COMMERCIAL CURRENT PURCHASING CRITERIA

~ ~ COMMERCIAL PURCHASING CRITERIA - FUTURE TRENDS

~ ~ COMMERCIAL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ COMMERCIAL: THE QUALITY -v- PRICE QUESTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY OF SUPPLIES RECEIVED

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PRODUCT LEVELS

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ABILITY TO FULFILL ORDERS ON TIME

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PURCHASE FREQUENCY + UP-TAKE

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ORDERING PROCEDURES + FORMALITIES

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY TERMS OF TRADING

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY CREDIT + OTHER FINANCIAL DETAILS

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING PRODUCTS + PRODUCT RANGES

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING METHODS OF SUPPLY + DISTRIBUTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY + SPECIFICATIONS OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ COMMERCIAL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ COMMERCIAL: SATISFACTION WITH TECHNICAL + OTHER ASSISTANCE RECEIVED

~ ~ COMMERCIAL: SATISFACTION WITH DOCUMENTATION / INSTRUCTIONS

~ ~ END USER LEVEL: PRODUCT REJECT RATE

~ ~ END USER LEVEL: PRODUCT RETURNS RATE

~ ~ END USER LEVEL: REACTIONS TO ADVERTISING + SALES PROMOTION

~ ~ END USER LEVEL: THE QUALITY -v- PRICE QUESTION

~ ~ END USER LEVEL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ END USER LEVEL' PURCHASING CRITERIA - FUTURE TRENDS

~ COMPETITOR COMMERCIAL USERS SURVEYS

~ ~ COMPETITOR COMMERCIAL USERS SURVEYS - INTRODUCTION

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ END USER LEVEL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ END USER LEVEL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ END USER LEVEL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ COMMERCIAL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE OFFERED

~ ~ COMMERCIAL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ COMMERCIAL: PERSON/S EVALUATING PRODUCTS + BRANDS AVAILABLE

~ ~ COMMERCIAL: PERSON/S SEEKING QUOTATIONS

~ ~ COMMERCIAL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ COMMERCIAL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ COMMERCIAL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ END USER LEVEL: PERSON/S SEEKING QUOTATIONS

~ ~ END USER LEVEL: PERSON/S EVALUATING PRODUCTS & BRANDS AVAILABLE

~ ~ END USER LEVEL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ END USER LEVEL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE BOUGHT

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ COMPETITOR PERFORMANCE SURVEYS

~ ~ COMPETITOR PERFORMANCE SURVEYS - INTRODUCTION

~ ~ Relative Credibility: Company Level

~ ~ Relative Credibility: Branch/Outlet Level

~ ~ Relative Credibility: Company Managers

~ ~ Relative Credibility: Company Staff

~ ~ Relative Credibility: Specialist Company Staff

~ ~ Relative Credibility: Company Contracts & Documentation

~ ~ Relative Credibility: Company Advertising

~ ~ Relative Customer Confidence at Company Level

~ ~ Relative Customer Confidence at Branch/Outlet Level

~ ~ Relative Customer Confidence in Company Managers

~ ~ Relative Customer Confidence in Company Staff

~ ~ Relative Customer Confidence in Specialist Company Staff

~ ~ Relative Customer Confidence in Company Contracts & Documentation

~ ~ Relative Customer Confidence in Company Advertising

~ ~ Relative Reputation at Company Level

~ ~ Relative Reputation at Branch/Outlet Level

~ ~ Relative Reputation of Company Managers

~ ~ Relative Reputation of Company Staff

~ ~ Relative Reputation of Specialist Company Staff

~ ~ Relative Staff Efficiency: Company Level

~ ~ Relative Staff Efficiency: Branch/Outlet Level

~ ~ Relative Staff Efficiency: Company Managers

~ ~ Relative Staff Efficiency: Company Staff

~ ~ Relative Staff Efficiency: Specialist Company Staff

~ ~ Relative Staff Efficiency: Contracts & Documentation

~ ~ Relative Staff Efficiency: Problem Solving

~ ~ Relative Staff Performance: Company Level

~ ~ Relative Staff Performance: Branch/Outlet Level

~ ~ Relative Staff Performance: Company Managers

~ ~ Relative Staff Performance: Company Staff

~ ~ Relative Staff Performance: Specialist Company Staff

~ ~ Relative Staff Performance: Contracts & Documentation

~ ~ Relative Staff Performance: Overall Customer Handling

~ ~ Relative Staff Integrity: Company Level

~ ~ Relative Staff Integrity: Branch/Outlet Level

~ ~ Relative Staff Integrity: Company Managers

~ ~ Relative Staff Integrity: Company Staff

~ ~ Relative Staff Integrity: Specialist Company Staff

~ ~ Relative Staff Integrity: Contracts & Documentation

~ ~ Relative Staff Integrity: Advertising & Promotions

~ ~ Relative Truth & Honesty: Company Level

~ ~ Relative Truth & Honesty: Branch/Outlet Level

~ ~ Relative Truth & Honesty: Company Managers

~ ~ Relative Truth & Honesty: Company Staff

~ ~ Relative Truth & Honesty: Specialist Company Staff

~ ~ Relative Truth & Honesty: Contracts & Documentation

~ ~ Relative Truth & Honesty: Advertising & Promotions

~ ~ Relative Written Communications: Company Level

~ ~ Relative Written Communications: Branch/Outlet Level

~ ~ Relative Written Communications: Company Managers

~ ~ Relative Written Communications: Company Staff

~ ~ Relative Written Communications: Specialist Company Staff

~ ~ Relative Written Communications: Contractual

~ ~ Relative Written Communications: Correspondence

~ ~ Relative Verbal Contact: Company Level

~ ~ Relative Verbal Contact: Branch/Outlet Level

~ ~ Relative Verbal Contact: Company Managers

~ ~ Relative Verbal Contact: Company Staff

~ ~ Relative Verbal Contact: Specialist Company Staff

~ ~ Relative Customer Handling: Company Level

~ ~ Relative Customer Handling: Branch/Outlet Level

~ ~ Relative Customer Handling: Company Managers

~ ~ Relative Customer Handling: Company Staff

~ ~ Relative Customer Handling: Specialist Company Staff

~ ~ Relative Customer Complaint Handling: Company Level

~ ~ Relative Customer Complaint Handling: Branch/Outlet Level

~ ~ Relative Customer Complaint Handling: Company Managers

~ ~ Relative Customer Complaint Handling: Company Staff

~ ~ Relative Customer Complaint Handling: Specialist Company Staff

~ ~ Relative Customer Problem Solving: Company Level

~ ~ Relative Customer Problem Solving: Branch/Outlet Level

~ ~ Relative Customer Problem Solving: Company Managers

~ ~ Relative Customer Problem Solving: Company Staff

~ ~ Relative Customer Problem Solving: Specialist Company Staff

~ ~ Relative Customer Comprehension of Product: Company Level

~ ~ Relative Customer Comprehension of Product: Branch/Outlet Level

~ ~ Relative Staff Comprehension of Product: Company Managers

~ ~ Relative Staff Comprehension of Product: Company Staff

~ ~ Relative Staff Comprehension of Product: Specialist Company Staff

~ ~ Relative Customer Awareness of Product: Company Level

~ ~ Relative Customer Awareness of Product: Branch/Outlet Level

~ ~ Relative Staff Awareness of Product: Company Managers

~ ~ Relative Staff Awareness of Product: Company Staff

~ ~ Relative Staff Awareness of Product: Specialist Company Staff

~ ~ Relative Customer Confidence in Product: Company Level

~ ~ Relative Customer Confidence in Product: Branch/Outlet Level

~ ~ Relative Staff Confidence in Product: Company Managers

~ ~ Relative Staff Confidence in Product: Company Staff

~ ~ Relative Staff Confidence in Product: Specialist Company Staff

~ ~ Relative Customer Service: Company Level

~ ~ Relative Customer Service: Branch/Outlet Level

~ ~ Relative Customer Service: Company Managers

~ ~ Relative Customer Service: Company Staff

~ ~ Relative Customer Service: Specialist Company Staff

~ ~ Relative Customer Service: Contracts & Documentation

~ ~ Relative Initial Customer Response: Company Level

~ ~ Relative Initial Customer Response: Branch/Outlet Level

~ ~ Relative Initial Customer Response: Company Managers

~ ~ Relative Initial Customer Response: Company Staff

~ ~ Relative Initial Customer Response: Specialist Company Staff

~ ~ Relative Information for Customers: Company Level

~ ~ Relative Information for Customers: Branch/Outlet Level

~ ~ Relative Information for Customers: Company Managers

~ ~ Relative Information for Customers: Company Staff

~ ~ Relative Information for Customers: Specialist Company Staff

~ ~ Relative Promotional Activity: Company Level

~ ~ Relative Promotional Activity: Branch/Outlet Level

~ ~ Relative Advertising Posture: Company Level

~ ~ Relative Advertising Posture: Branch/Outlet Level

~ ~ Relative Contract Documentation: Company Level

~ ~ Relative Contract Documentation: Branch/Outlet Level

NATIONAL SURVEYS: PRODUCTS

~ NATIONAL SURVEY OF END USERS

~ NATIONAL SURVEY OF SERVICE NETWORKS + DISTRIBUTION

~ NATIONAL SURVEY OF BUYERS

~ NATIONAL INDUSTRY PERFORMANCE SURVEYS

~ NATIONAL END USERS SURVEYS

~ ~ ~ NATIONAL END USERS SURVEY - INTRODUCTION

~ ~ CURRENT PURCHASING CRITERIA

~ ~ PERCEPTIONS OF FOREIGN SUPPLIERS

~ ~ WILLINGNESS TO PURCHASE FOREIGN BRANDS

~ ~ REACTION TO ADVERTISING + SALES PROMOTION

~ ~ REACTION TO P.O.S. + MERCHANDISING

~ ~ SATISFACTION WITH PRODUCT QUALITY

~ ~ SATISFACTION WITH PRODUCT DESIGN

~ ~ SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ SATISFACTION WITH EXISTING PRODUCTS + SERVICES

~ ~ SATISFACTION WITH EXISTING END USER LEVEL

~ ~ SATISFACTION WITH PRODUCT LEVELS

~ ~ SATISFACTION WITH EXISTING METHODS OF SUPPLY

~ ~ SATISFACTION WITH PRODUCT PACKAGING

~ ~ SATISFACTION WITH PRODUCT PACKAGING DESIGN

~ ~ ATTITUDES TOWARDS DISCOUNT / OWN-BRAND PRODUCTS

~ ~ PRODUCT AWARENESS

~ ~ THE QUALITY -V- PRICE QUESTION

~ ~ THE AVAILABILITY -V- PRICE QUESTION

~ ~ PRICE SENSITIVITY

~ ~ FUTURE TRENDS IN PURCHASING CRITERIA

~ NATIONAL SERVICE NETWORKS + DISTRIBUTION SURVEYS

~ ~ ~ NATIONAL SERVICE NETWORKS + DISTRIBUTION SURVEYS - INTRODUCTION

~ ~ END USER LEVEL' CURRENT PURCHASING CRITERIA

~ ~ END USER LEVEL: SOURCE OF SUPPLY

~ ~ END USER LEVEL: SUPPLIER LOYALTY

~ ~ END USER LEVEL: ORDERING PROCEDURES

~ ~ END USER LEVEL: PRODUCT DELIVERY

~ ~ END USER LEVEL: METHOD OF PAYMENT

~ ~ END USER LEVEL: REACTIONS TO ADVERTISING + SALES PROMOTION

~ ~ END USER LEVEL: PRODUCT RETURNS RATE

~ ~ END USER LEVEL: PRODUCT REJECT RATE

~ ~ END USER LEVEL: PRODUCT REJECT/RETURN RATE AFTER PURCHASE

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING SUPPLIERS & SOURCES

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING METHODS OF SUPPLY & DISTRIBUTION

~ ~ END USER LEVEL: SATISFACTION WITH PRODUCERS' PRODUCT LEVELS

~ ~ END USER LEVEL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ END USER LEVEL: SATISFACTION WITH QUALITY & SPECIFICATIONS OF PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH PURCHASE FREQUENCY & UP-TAKE

~ ~ END USER LEVEL: SATISFACTION WITH ORDERING PROCEDURES

~ ~ END USER LEVEL: SATISFACTION WITH TERMS OF TRADING

~ ~ END USER LEVEL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM PRODUCERS

~ ~ END USER LEVEL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL & OTHER ASSISTANCE RECEIVED

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL DOCUMENTATION / INSTRUCTIONS

~ ~ COMMERCIAL CURRENT PURCHASING CRITERIA

~ ~ COMMERCIAL PURCHASING CRITERIA - FUTURE TRENDS

~ ~ COMMERCIAL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ COMMERCIAL: THE QUALITY -v- PRICE QUESTION

~ ~ COMMERCIAL: ATTITUDES TOWARDS DISCOUNT / UNBRANDED / OWN-BRAND PRODUCTS

~ ~ COMMERCIAL: FREQUENCY OF PURCHASE/S

~ ~ COMMERCIAL: BUYING PATTERNS

~ ~ COMMERCIAL: MODE OF ORDERING BY END USER LEVEL

~ ~ COMMERCIAL: DELIVERY / SERVICE AREA

~ ~ COMMERCIAL: SALES PER CUSTOMER

~ ~ COMMERCIAL: MODE OF PAYMENT BY END USER LEVEL

~ ~ COMMERCIAL: DISCOUNTS OFFERED TO END USER LEVEL

~ ~ COMMERCIAL: END USER LEVEL ATTITUDE TOWARDS PRICE -v- AVAILABILITY

~ ~ COMMERCIAL: PRODUCT DELIVERY TO END USER LEVEL

~ ~ COMMERCIAL: SUPPLIER LOYALTY

~ ~ COMMERCIAL: NUMBER OF COMPETITIVE PRODUCERS REPRESENTED

~ ~ COMMERCIAL: DEALERS SALES PROMOTIONAL ACTIVITIES TO THEIR END USER LEVEL

~ ~ COMMERCIAL: DEALERS SALES PROMOTIONAL ACTIVITIES MIX

~ ~ COMMERCIAL: PRODUCERS SALES PROMOTION MOST INFLUENCING DEALERS

~ ~ COMMERCIAL: INVENTORY FINANCING

~ ~ COMMERCIAL: DEALERS PROBLEMS WITH PRODUCTS

~ ~ COMMERCIAL: EXPERIENCES OF WARRANTY / REJECT CLAIMS

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS PRODUCT LEVELS

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS ABILITY TO FULFILL ORDERS ON TIME

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS PURCHASE FREQUENCY + UP-TAKE

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS ORDERING PROCEDURES & FORMALITIES

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS TERMS OF TRADING

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS CREDIT & OTHER FINANCIAL DETAILS

~ ~ COMMERCIAL: SATISFACTION WITH OWN PRODUCT OFFERINGS

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING PRODUCTS + PRODUCT RANGES

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING SUPPLIERS + SOURCES

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING METHODS OF SUPPLY + DISTRIBUTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY + SPECIFICATIONS OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM PRODUCERS

~ ~ COMMERCIAL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ COMMERCIAL: SATISFACTION WITH TECHNICAL + OTHER ASSISTANCE RECEIVED

~ ~ COMMERCIAL: SATISFACTION WITH DOCUMENTATION / INSTRUCTIONS

~ ~ END USER LEVEL: BUYING PATTERNS

~ ~ END USER LEVEL: FREQUENCY OF PURCHASE/S

~ ~ END USER LEVEL: ATTITUDES TOWARDS DISCOUNT / OWN-BRAND PRODUCTS

~ ~ END USER LEVEL: THE QUALITY -v- PRICE QUESTION

~ ~ END USER LEVEL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ END USER LEVEL' PURCHASING CRITERIA - FUTURE TRENDS

~ NATIONAL BUYER SURVEYS

~ ~ ~ NATIONAL BUYER SURVEYS - INTRODUCTION

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ END USER LEVEL: PERSON/S NEGOTIATING TERMS

~ ~ END USER LEVEL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ END USER LEVEL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ COMMERCIAL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE OFFERED

~ ~ COMMERCIAL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ COMMERCIAL: PERSON/S EVALUATING PRODUCTS + BRANDS AVAILABLE

~ ~ COMMERCIAL: PERSON/S SURVEYING PRODUCERS + SEEKING QUOTATIONS

~ ~ COMMERCIAL: PERSON/S NEGOTIATING TERMS WITH PRODUCERS

~ ~ COMMERCIAL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ COMMERCIAL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ END USER LEVEL: PERSON/S SURVEYING SUPPLIERS + SEEKING QUOTATIONS

~ ~ END USER LEVEL: PERSON/S EVALUATING PRODUCTS & BRANDS AVAILABLE

~ ~ END USER LEVEL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ END USER LEVEL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE BOUGHT

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ NATIONAL INDUSTRY PERFORMANCE SURVEYS

~ ~ ~ NATIONAL INDUSTRY PERFORMANCE SURVEYS - INTRODUCTION

~ ~ Credibility: Company Level

~ ~ Customer Confidence at Company Level

~ ~ Customer Confidence at Branch/Outlet Level

~ ~ Customer Confidence in Company Managers

~ ~ Customer Confidence in Company Staff

~ ~ Customer Confidence in Specialist Company Staff

~ ~ Customer Confidence in Company Contracts & Documentation

~ ~ Customer Confidence in Company Advertising

~ ~ Reputation at Company Level

~ ~ Reputation at Branch/Outlet Level

~ ~ Reputation of Company Managers

~ ~ Reputation of Company Staff

~ ~ Reputation of Specialist Company Staff

~ ~ Staff Efficiency: Company Level

~ ~ Staff Efficiency: Branch/Outlet Level

~ ~ Staff Efficiency: Company Managers

~ ~ Staff Efficiency: Company Staff

~ ~ Staff Efficiency: Specialist Company Staff

~ ~ Staff Efficiency: Contracts & Documentation

~ ~ Staff Efficiency: Problem Solving

~ ~ Staff Performance: Company Level

~ ~ Staff Performance: Branch/Outlet Level

~ ~ Staff Performance: Company Managers

~ ~ Staff Performance: Company Staff

~ ~ Staff Performance: Specialist Company Staff

~ ~ Staff Performance: Contracts & Documentation

~ ~ Staff Performance: Overall Customer Handling

~ ~ Staff Integrity: Company Level

~ ~ Staff Integrity: Branch/Outlet Level

~ ~ Staff Integrity: Company Managers

~ ~ Staff Integrity: Company Staff

~ ~ Staff Integrity: Specialist Company Staff

~ ~ Staff Integrity: Contracts & Documentation

~ ~ Staff Integrity: Advertising & Promotions

~ ~ Truth & Honesty: Company Level

~ ~ Truth & Honesty: Branch/Outlet Level

~ ~ Truth & Honesty: Company Managers

~ ~ Truth & Honesty: Company Staff

~ ~ Truth & Honesty: Specialist Company Staff

~ ~ Truth & Honesty: Contracts & Documentation

~ ~ Truth & Honesty: Advertising & Promotions

~ ~ Written Communications: Company Level

~ ~ Written Communications: Branch/Outlet Level

~ ~ Written Communications: Company Managers

~ ~ Written Communications: Company Staff

~ ~ Written Communications: Specialist Company Staff

~ ~ Written Communications: Contractual

~ ~ Written Communications: Correspondence

~ ~ Verbal Contact: Company Level

~ ~ Verbal Contact: Branch/Outlet Level

~ ~ Verbal Contact: Company Managers

~ ~ Verbal Contact: Company Staff

~ ~ Verbal Contact: Specialist Company Staff

~ ~ Customer Handling: Company Level

~ ~ Customer Handling: Branch/Outlet Level

~ ~ Customer Handling: Company Managers

~ ~ Customer Handling: Company Staff

~ ~ Customer Handling: Specialist Company Staff

~ ~ Customer Complaint Handling: Company Level

~ ~ Customer Complaint Handling: Branch/Outlet Level

~ ~ Customer Complaint Handling: Company Managers

~ ~ Customer Complaint Handling: Company Staff

~ ~ Customer Complaint Handling: Specialist Company Staff

~ ~ Customer Problem Solving: Company Level

~ ~ Customer Problem Solving: Branch/Outlet Level

~ ~ Customer Problem Solving: Company Managers

~ ~ Customer Problem Solving: Company Staff

~ ~ Customer Problem Solving: Specialist Company Staff

~ ~ Customer Comprehension of Product: Company Level

~ ~ Customer Comprehension of Product: Branch/Outlet Level

~ ~ Staff Comprehension of Product: Company Managers

~ ~ Staff Comprehension of Product: Company Staff

~ ~ Staff Comprehension of Product: Specialist Company Staff

~ ~ Customer Awareness of Product: Company Level

~ ~ Customer Awareness of Product: Branch/Outlet Level

~ ~ Staff Awareness of Product: Company Managers

~ ~ Staff Awareness of Product: Company Staff

~ ~ Staff Awareness of Product: Specialist Company Staff

~ ~ Customer Confidence in Product: Company Level

~ ~ Customer Confidence in Product: Branch/Outlet Level

~ ~ Staff Confidence in Product: Company Managers

~ ~ Staff Confidence in Product: Company Staff

~ ~ Staff Confidence in Product: Specialist Company Staff

~ ~ Customer Service: Company Level

~ ~ Customer Service: Branch/Outlet Level

~ ~ Customer Service: Company Managers

~ ~ Customer Service: Company Staff

~ ~ Customer Service: Specialist Company Staff

~ ~ Customer Service: Contracts & Documentation

~ ~ Initial Customer Response: Company Level

~ ~ Initial Customer Response: Branch/Outlet Level

~ ~ Initial Customer Response: Company Managers

~ ~ Initial Customer Response: Company Staff

~ ~ Initial Customer Response: Specialist Company Staff

~ ~ Information for Customers: Company Level

~ ~ Information for Customers: Branch/Outlet Level

~ ~ Information for Customers: Company Managers

~ ~ Information for Customers: Company Staff

~ ~ Information for Customers: Specialist Company Staff

~ ~ Promotional Activity: Company Level

~ ~ Promotional Activity: Branch/Outlet Level

~ ~ Advertising Posture: Company Level

~ ~ Advertising Posture: Branch/Outlet Level

~ ~ Contract Documentation: Company Level

~ ~ Contract Documentation: Branch/Outlet Level

~ ~ Credibility: Company Advertising

~ ~ Credibility: Company Contracts & Documentation

~ ~ Credibility: Specialist Company Staff

~ ~ Credibility: Company Staff

~ ~ Credibility: Company Managers

~ ~ Credibility: Branch/Outlet Level

NATIONAL END USERS PROFILES

~ NATIONAL END USERS PROFILES

~ NATIONAL END USERS PROFILE DEFINITIONS

~ ~ ~ SOCIAL CLASS DEFINITIONS

~ ~ ~ USER PROFILES