This Handbook gives specific survey and other information on the named Company and Office
and includes data on the Company's Clients (Private / Business / Institutional), Products
& Services, Competitors and Competitive Situation, Comparison with other company
offices and the Company's Operational and Business Performance. The data is given in
tabular and numeric form and comprises of some 220 pages.
1. Comparative data on the company's main competitors in the area. (a / b / c / d
/ e)
This section analyses the named company's performance with that of up to 15 general
competitors.
2. Comparison of the office's Performance in comparison to other company offices.
Comparative Regional data for Products & Services. (a / b / c / d)
This section analyses the named office with up to 15 other company offices and/or with
comparative regional data.
3. Business Performance data on the company's most important operational activities.
Point-of-Sale & Information / Marketing & Advertising / Enquiry Handling /
Proposals & Quotations / Personal Contact & Handling / Preparation of Proposals
& Quotations / Client Handling / Print & Documentation / Policies / Insurance
Planning / Non-Life Activities / Business + Commercial Insurance Handling / Pricing &
Offer Procedures / Terms & Pricing Transmission / Client Contact & Up-dating /
Financial Services / Corporate & Business Operations / Non-Life Operations / Life
Operations / Miscellaneous Insurance Operations.
4. Client Opinion data on the company's most important products and services. (a
/ b / c / d)
Private: Motor Policies / Private: Property Policies / Private: General Liability
Policies / Private: Pecuniary Loss Policies / Private: Accident Policies / Private:
Miscellaneous Policies / Private: Ordinary Life -Yearly / Private: Ordinary Life - Single
/ Private: Personal Pensions / Private: Annuities / Private: Life - Miscellaneous /
Private: Property Linked / Business-Industrial: Motor Policies / Business-Industrial:
Property Policies / Business-Industrial: General Liability Policies / Business-Industrial:
Pecuniary Loss Policies / Business-Industrial: Accident Policies / Business-Industrial:
Miscellaneous Policies / Business-Industrial: Ordinary Life - Yearly /
Business-Industrial: Ordinary Life - Single / Business-Industrial: Personal Pensions /
Business-Industrial: Annuities / Business-Industrial: Life - Miscellaneous /
Business-Industrial: Property Linked / General Non-Life Operations / General Life
Operations / Miscellaneous Insurance Operations.
5. Company's Staff Perceptions of their company. (e)
6. Abuse of Position
Firms which abuse their position in the market or which use their position to gain an
unfair or immoral advantage are covered in this section.
For example, Insurance Companies which use exemption clauses not normally found in
Europe; the improper use of loss adjusters; failure to meet claims within 28 days; the use
of deceptive contracts or literature; slowness; the use of unreasonable procedures; et
cetera.
The above data is given as a matrix with EACH of the items (a) -
(e) listed below.