1. Comparative data on the firm's main competitors in
the area. (a / b / c / d / e)
This section analyses the named firm's performance with that of up to 15 general
competitors.
2. Comparison of the named firm / office's Performance in comparison to other firms
or company offices. Comparative Regional data for Products & Services. (a / b / c /
d)
This section analyses the named office with up to 15 other company offices and/or with
comparative regional data.
3. Business Performance data on the firm's most important operational activities.
Client Instructions & Briefing / Personal Contact & Consultations /
Preparation of Documents / Legal Documentation / Enquiry Handling / Contract Preparation
& Negotiations / Contract Finalisation / Client Negotiations / Client Contact &
Up-dating / Inter-Solicitor Document Preparation / Inter-Solicitor Negotiations / Court
Document Preparation / Court Appearances / Court Procedures / Financial Services /
Corporate & Institutional Operations.
4. Client Opinion data on the firm's most important products and services. (a / b
/ c / d)
Agricultural / Banking Law / Bankruptcy & Insolvency / Building / Business &
Corporate / Children / Commercial Property / Consumer Affairs / Contracts / Copyright -
Patents - Trademarks / Crime - General / Crime - Juvenile / Crime - Motoring / Employment
Affairs / Entertainment / Family / Governmental / Housing - Landlord - Tenant / Human
Rights / Immigration & Nationality / Insurance / Investments / Leisure Industries /
Libel & Slander / Litigation - Accident - Compensation / Litigation - Commercial /
Litigation - Debt / Litigation - General / Local Authority / Mental Health / Minerals
& Oil / Pensions / Planning - Compulsory Purchase - Land Tribunal / Race & Sex
Discrimination / Residential Property / Road / Transport - Shipping - Air / Welfare /
Wills & Trusts
5. Firm's Staff Perceptions of the company. (e)
6. Abuse of Position
Firms which abuse their position in the market or which use their position to gain an
unfair or immoral advantage are covered in this section.
For example, Solicitors who use and abuse the courts and the law for their own benefit.
Instances where High Court proceedings have been issued for a sum of less than
the County Court maximum;
unjustified Order 14 applications; Solicitor's Affidavits shown to be misleading or false;
failures to respond to Further & Better Particulars requests in less that 21 days;
failures in observing court procedures; slowness; excessive charges; failure to keep
clients advised; the use of specialist proceedings simply for effect and/or to extend the
proceedings; et cetera.
The above data is given as a matrix with EACH of the items (a) -
(e) listed below.
UNITED
KINGDOM