1. Comparative data on the
company's main competitors in the area. (a / b / c / d / e)
This section analyses the named company's performance with that of up to 15 general
competitors.
2. Comparison of the office's Performance in comparison to other company offices.
Comparative Regional data for Products & Services. (a / b / c / d)
This section analyses the named office with up to 15 other company offices and/or with
comparative regional data.
3. Business Performance data on the company's most important operational activities.
Point-of-Sale & Information / Marketing & Advertising / Enquiry Handling /
Proposals & Quotations / Personal Contact & Handling / Preparation of Proposals
& Quotations / Client Handling / Print & Documentation / Policies / Insurance
Planning / Non-Life Activities / Business + Commercial Insurance Handling / Pricing &
Offer Procedures / Terms & Pricing Transmission / Client Contact & Up-dating /
Financial Services / Corporate & Business Operations / Non-Life Operations / Life
Operations / Miscellaneous Insurance Operations / Broker Enquiry Handling / Broker
Proposals & Quotations / Broker Contact & Handling / Preparation of Proposals
& Quotations for Brokers / Broker Handling / Broker Documentation / Broker Non-Life
Activities / Broker Pricing & Offer Procedures / Broker Terms & Pricing
Transmission / Broker Contact & Up-dating / Broker Services / Broker Non-Life
Operations / Broker Life Operations / Miscellaneous Broker Operations.
4. Client Opinion data on the company's most important products and services. (a
/ b / c / d)
Private: Motor Policies / Private: Property Policies / Private: General Liability
Policies / Private: Pecuniary Loss Policies / Private: Accident Policies / Private:
Miscellaneous Policies / Private: Ordinary Life - Yearly / Private: Ordinary Life - Single
/ Private: Personal Pensions / Private: Annuities / Private: Life - Miscellaneous /
Private: Property Linked / Business-Industrial: Motor Policies / Business-Industrial:
Property Policies / Business-Industrial: General Liability Policies / Business-Industrial:
Pecuniary Loss Policies / Business-Industrial: Accident Policies / Business-Industrial:
Miscellaneous Policies / Business-Industrial: Ordinary Life - Yearly /
Business-Industrial: Ordinary Life - Single / Business-Industrial: Personal Pensions /
Business-Industrial: Annuities / Business-Industrial: Life - Miscellaneous /
Business-Industrial: Property Linked / General Non-Life Operations / General Life
Operations / Miscellaneous Insurance Operations.
5. Company's Staff Perceptions of their company. (e)
6. Abuse of Position
Firms which abuse their position in the market or which use their position to gain an
unfair or immoral advantage are covered in this section.
The above data is given as a matrix with EACH of the items (a) -
(e) listed below.